Terms of service

Terms of Service

Last Updated: 19/6/26

Welcome to LUXIVO ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility and Account Terms

By using this website, you represent that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

2. Products and Services

LUXIVO offers products for sale through its online platform.

We reserve the right to:

Modify or discontinue products at any time.
Limit product quantities.
Restrict sales to specific individuals, regions, or jurisdictions.
Refuse service to anyone for any lawful reason.

Product availability is subject to stock levels and may change without notice.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate.

However:

Colors may vary depending on device displays.
Product packaging may differ from images shown.
Minor variations in size, design, or appearance may occur.

We do not guarantee that all product descriptions or website content will be completely error-free.

If a product is materially different from its description, your sole remedy will be in accordance with our Returns and Refund Policy.

4. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

You will provide valid payment information.
You are authorized to use the selected payment method.
Payment must be successfully processed before an order is shipped.

We reserve the right to:

Correct pricing errors.
Change prices without prior notice.
Cancel orders affected by incorrect pricing.

Applicable taxes, shipping fees, and additional charges will be displayed during checkout where applicable.

5. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

We reserve the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel orders suspected of fraud, abuse, or unauthorized activity.
Cancel orders due to inventory shortages or pricing errors.

If an order is canceled after payment has been received, any applicable refund will be processed to the original payment method.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website.

However:

Delivery times are estimates only.
Delays may occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses may incur additional shipping charges.

For specific shipping timelines, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

Return requests must be submitted within 7 days of delivery.
Returned items must be unused and in their original condition unless defective.
Certain products may not be eligible for return due to hygiene, customization, or other restrictions.

Approved refunds will be processed using the original payment method, subject to applicable processing times.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Website design
Branding materials

is owned by or licensed to LUXIVO and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

9. Prohibited Uses

You agree not to:

Violate any applicable laws or regulations.
Use the website for fraudulent purposes.
Upload malicious code, viruses, or harmful software.
Attempt unauthorized access to systems or accounts.
Interfere with website functionality.
Use automated systems to scrape or extract data.
Misrepresent your identity or affiliation.

Violation of these provisions may result in termination of access and legal action where appropriate.

10. Third-Party Services

Our website may integrate with third-party providers, including payment gateways, logistics partners, analytics providers, and advertising services.

We are not responsible for:

Third-party websites
Third-party policies
Third-party services
Third-party content

Your use of such services is subject to their respective terms and policies.

11. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Availability or uninterrupted operation

We do not guarantee that the website will always be secure, error-free, or uninterrupted.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

LUXIVO, its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Purchase of products
Inability to access services
Delays in delivery
Errors or interruptions

Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless [STORE NAME], its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses resulting from: