Privacy policy

Last Updated: June 19, 2026

At LUXIVO ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)
Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral sources
Website usage data

Marketing Information

If you choose to subscribe to our communications, we may collect your preferences regarding promotions, offers, and marketing communications.

2. How We Use Your Information

We use your information for the following purposes:

Processing and fulfilling orders
Providing customer support
Managing your account
Sending order confirmations and shipping updates
Improving our website, products, and services
Personalizing your shopping experience
Detecting and preventing fraud or unauthorized activities
Complying with legal obligations
Sending promotional emails and marketing communications (where permitted by law)

We only use personal information when there is a legitimate business reason to do so.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve user experience and analyze website performance.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic and usage
Improve website functionality
Deliver relevant advertisements

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and website, including:

Payment processors
Shipping and logistics providers
Analytics providers
Marketing and advertising platforms
Customer support tools
Website hosting services

These third parties may have access to information only as necessary to perform their services and are expected to protect your information appropriately.

Examples may include Shopify, Razorpay, PayPal, Google Analytics, Meta (Facebook), and similar service providers.

We encourage you to review the privacy policies of any third-party services you interact with.

5. Sharing of Information

We do not sell your personal information.

We may share information:

With service providers necessary to operate our business
To fulfill orders and deliver products
To comply with legal obligations
To protect our rights, property, or safety
In connection with a business transfer, merger, acquisition, or sale of assets

Any sharing will be limited to what is reasonably necessary.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Customer Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where applicable
Object to certain processing activities
Request a copy of your personal information

To exercise any of these rights, please contact us using the information provided below.

We will respond to reasonable requests in accordance with applicable laws.

9. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Data Transfers

Your information may be processed or stored in locations outside your state, country, or jurisdiction where data protection laws may differ.

By using our website, you consent to such transfers where necessary for business operations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.