Shipping Policy

Last Updated: 22/6/2026

Thank you for shopping with Luxivo.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available).

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Luxivo is not responsible for delays or failed deliveries caused by incorrect addresses provided during checkout.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur. We appreciate your patience and understanding.

Lost Packages

If your package appears lost in transit, please contact us at mihikayaan20@gmail.com, and we will work with the courier partner to investigate the issue.