Refund policy
Return & Refund Policy
Last Updated: 22/6/2026
At Luxivo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order if:
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The item is damaged, defective, or incorrect.
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The item is unused and in its original packaging.
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All accessories, manuals, and included items are returned.
Non-Returnable Items
The following items cannot be returned:
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Products damaged due to misuse or improper handling.
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Items returned without original packaging.
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Clearance, final sale, or customized products (if applicable).
Return Process
To initiate a return, please contact us at mihikayaan20@gmail.com with:
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Order number
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Product name
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Reason for return
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Photos (if the item is damaged or incorrect)
Our team will review your request and provide further instructions.
Refunds
Once your returned item is received and inspected:
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Approved refunds will be processed to the original payment method.
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Refunds may take 5–10 business days to reflect, depending on your payment provider.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.